Terms & Conditions
Effective Date: 2025-02-25
Last Updated: 2025-04-01
Welcome to official online-store Frau Blau (www.fraublau.haus). By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
The website: www.fraublau.haus (hereinafter: the “Website”) is an online trading website that enables online purchase of products from the FRAU BLAU fashion brand (hereinafter: the “Products”).
1. General Information
- Business Name: Frau Blau (Elena Pavlycheva, ID 338053630)
- Website: http://www.fraublau.haus
- Email: wowfraublau@gmail.com
- Phone: +972 (52) 80-18-727
- Address: Israel, 5247201, Tel Aviv District - Ramat Gan, Ha-Ma'agal St. 15A - 3
2. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have parental/guardian consent. These Terms apply to all visitors, customers, and users.
3. Ordering & Payment
- All orders are subject to product availability.
- Each item is made to order.
- We accept payment via Debit/Credit cards, Apple Pay, Google Pay, BIT, PayBox, ect.
- Prices are in NIS and include VAT.
- We reserve the right to cancel orders due to pricing errors or stock issues.
4. Shipping & Delivery
- Delivery times vary depending on location.
- Local delivery (Israel) - time from order payment to delivery to the customer or pickup is up to 30 calendar days.
- Shipping costs will be displayed at checkout.
- Risk of loss passes to the buyer upon delivery.
5. Returns & Refunds
- Returns must be requested within 7 days of delivery.
- Items must be unused, in original packaging, and with proof of purchase.
- Refunds will be processed within 30 business days after receiving the returned item.
6. Intellectual Property
All content (logos, designs, text) on this website is owned by Frau Blau and protected by copyright laws.
7. Privacy Policy
Your personal data is handled according to our Privacy Policy, available on our website.
8. Limitation of Liability
- Frau Blau is not liable for indirect damages (e.g., loss of profits) arising from product use or website issues.
- The color shade of the product may differ from that shown in the photo, including depending on the settings of your computer monitor.
9. Governing Law & Disputes
These Terms are governed by Israeli law. Any disputes will be resolved in the courts of Tel Aviv, Israel.
10. Changes to Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.
11. Contact Us
For questions, contact us at:
📞 +972 (52) 80-18-727
Thank you for shopping at Frau Blau!